State Farm® Insurance Agent Adam Worrell

"Very great help made everything understandable and knowledgeable. Five stars would definitely recommend to a friend"

"Purchased my first policy with Heather today! She was professional, very knowledgeable, and answered all of my questions! I appreciate the excellent customer service which is definitely hard to come by."

"Melissa was great helping me add renters insurance to my policy! She was very knowledgeable and kind. Would definitely recommend this location!"

"I feel compelled to share my frustrating and disheartening experience with State Farm so that others can be aware of what to expect. I filed a homeowner’s insurance claim due to storm and weather damage. A licensed contractor provided detailed estimates and documentation, but the claim was "partially denied" despite clear evidence of significant damage. The initial adjuster sent by State Farm showed up late and, to my surprise, had less than two years of experience. They never shared any photos or documentation, nor did they address or acknowledge the discrepancies with the contractor’s report. I appealed and was told a new adjuster would be sent. Instead, the same adjuster came back, again offering no pictures and simply stating they "believed" the damage wasn’t from the reported date of loss. It took a full month just to get this second visit. Even with confirmation from the National Weather Service that severe storms occurred on the date in question, State Farm denied the claim based on "timing" and suggested I file a new claim with a different date. This felt like they were dodging responsibility. On the third attempt, I was finally told a new adjuster would arrive. I arranged for my contractor to meet them on-site, only for the new adjuster to completely no-show without any call, email, or explanation. My contractor wasted over 2 hours waiting. No accountability. No follow-up or email from the adjuster. Just silence. While Elijah, my account representative, has tried to be helpful and responsive, nothing has changed. I feel severely underserved and taken advantage of by State Farm. This has dragged on with no resolution, no fairness, and no justice. If you're thinking of insuring your home with State Farm, think twice. This experience has been beyond disappointing for someone trying to make sure their home is protected and safe."

"I recently got auto and motorcycle insurance through Adam Worrell’s agency, and I couldn't be happier with the experience. Heather, who assisted me throughout the process, was absolutely fantastic. She was extremely helpful, diligent, and went above and beyond to find me the best price possible. The level of service and professionalism was outstanding. I highly recommend Adam Worrell’s office to anyone looking for insurance!"

"Heather was extremely helpful! Highly recommend to assist with your Home, Auto, and life insurance needs."

"Dealing with insurance can be a hassle, but with Adam Worrell's Office, it's always fast, easy, and reliable; not only do they offer great pricing, but their customer service is outstanding."

"Heather was great-love her support- I saved $75 dollars by switching to State Farm with Heather’s assistance."

"Very helpful and nice she listened to would j was explaining to her"

"I’ve been a loyal State Farm customer for over 15 years, and I’ve had the pleasure of working with Adam Worrell's office since he first opened in Hebron, KY more than 10 years ago. From day one, the entire Worrell team has been nothing short of exceptional. They are consistently courteous, supportive, and genuinely invested in providing top-notch customer service. I’ve always felt well taken care of, whether it’s for routine questions or when I’ve needed advice and support during more stressful times. The team goes above and beyond to ensure that I’m not only well-informed but also well-protected. It’s a rare thing to find an insurance office that truly cares about their clients, and this offers me great peace of mind. If you’re looking for a reliable, professional, and caring insurance team, I highly recommend this office. It’s been a pleasure working with them, and I truly appreciate all the hard work they do to keep me strong and secure. Thank you for the outstanding service!"

"Heather texted and called a few times and left me some numbers of what State Farm could do so I could compare with my current insurer. Super friendly and knowledgeable and answered every question and was very helpful."

"Adam goes above and beyond to deliver the best possible solution for his customers, even when if it means choosing another carrier. I trust Adam completely and would recommend him whole heartedly"

"Melissa was very helpful and answered all my questions. The entire process was so quick and efficient. Highly recommend!"

"Heather made getting a quote and insurance all set up a breeze! Would recommend her to everyone! 😊"

"Heather was great to work with and finding all of my discounts!!!"

"As an 18 year old new driver I very much appreciated the knowledge, patience, and kindness that Melissa had with me she was very helpful. I will be recommending to others thank you !"

"I’m a young, new home owner and just got on my own insurance with my fiance. I had so many questions and Heather answered every single one of them. She took the time to explain everything to me and was even VERY patient with me when I took a while trying to find certain documents. Heather was wonderful and she made me feel understood and not like I was new to this. Heather, you are GREAT."

"I already had StateFarm for at least the last 10 years. I’ve dealt with many agents who are all knowledgeable and willing to help. But none of them went above and beyond like Samantha has for me. I just moved to a completely new state and not only did she make the transition of insurance an ease, But when I was asking extra questions, she would either answer them to the best of her abilities or tell me that she would be willing to find out and get back to me later. To be honest nowadays, you don’t see that type of effort being put in to one’s work, and I really appreciate that she went above and beyond to help me in this transition.."

"Thank you to Adam and Samantha for your assistance with changing my auto, motorcycle and homeowner insurance! Saved me $1800 alone on my homeowners! Samantha was amazing to work with!!!"

"Samantha was very friendly and easy to talk with. She quoted me less than what I was paying and was able to set up my new plan in just a couple minutes. Looking forward to future business with Samantha and State Farm."

"Great attentive service. Continued great attentive service."

"Heather was amazing! She explained my policy that I wanted very welled and detailed information."

"I had the pleasure of working with Heather at this agency and she was wonderful...knowledgeable, courteous, friendly, and answered all my questions and concerns. Would definitely recommend!"

"Heather was very helpful and a pleasure to work with."

"Melissa is an awesome rep!!! She’s very knowledgeable and really cares about her customers. Melissa wooed me away from a competitor. I’m glad she bought me back to State Farm. I will refer her to all my friends."